Recognition of the Need for Change Print version Introduction  Reports > The Fifth Report >  CHAPTER SEVEN - Complaints and Discipline after 1996 CONTENTS Introduction The 1996 Complaints Procedures Reactions to the 1996 Complaints Procedures The 1996 Disciplinary Procedures Research into the Operation of the 1996 Complaints Procedures Commitment to Reform: Consultation Disciplinary Procedures after April 2004 Conclusions    Recognition of the Need for Change Print version Introduction    Published by The Shipman Inquiry © Crown Copyright 2001